Shipping policy
Shipping Policy
The Dollhouse Experience by Shemica Daniels
Thank you for shopping with The Dollhouse Experience by Shemica Daniels. We are committed to ensuring your products arrive safely and promptly. Please read our shipping policy to understand our shipping process and guidelines.
Where We Ship
We proudly ship to the following locations:
• United Kingdom: Anywhere within the UK.
• Europe: Across all European countries.
• North America: United States and Canada.
Processing Times
• Orders are processed within 2-3 business days after payment is received.
• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Rates and Delivery Times
• United Kingdom: Delivery within 3-5 business days.
• Europe: Delivery within 5-10 business days.
• United States and Canada: Delivery within 7-14 business days.
Shipping rates are calculated at checkout based on the destination and weight of the package.
Customs and Duties
For international orders (Europe, United States, and Canada):
• Customs and import duties may apply and are the responsibility of the customer.
• Please check your country’s import policies before placing your order.
Undeliverable Packages
• If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to collect the package, the customer will be responsible for any additional shipping fees to resend the package.
Lost or Damaged Packages
• We are not responsible for packages lost or damaged during transit. However, we will assist you in filing a claim with the courier if necessary.
• Please contact us at thedollhouseexpbysd@gmail.com within 48 hours of receiving a damaged item, including photos of the damaged package and product.
Order Tracking
Once your order is shipped, you will receive an email with your tracking information. You can use this to monitor your delivery status.
Contact Us
If you have any questions or concerns regarding shipping, feel free to contact us:
Email: thedollhouseexpbysd@gmail.com
Thank you for choosing The Dollhouse Experience by Shemica Daniels. We look forward to serving you and ensuring your products arrive in perfect condition!